How can we help?

Answers to the most common questions about booking, payment and vehicle pick-up.

Booking

How does booking work?

Choose the place and dates, then the vehicle. Fill in the driver details and place the deposit on hold on your card: the request goes to the rental company, which has 5 days to confirm it.

Do I need an account?

Yes: it is the same account as my.wubooking.com. If you already have one, log in with the same email and password.

Can I return the vehicle to another office?

Yes, if the rental company has several offices: you choose it in the first booking step. The company may charge a one-way fee, shown in the total.

Payment

How much do I pay when I book?

Nothing yet: only the deposit requested by the rental company is placed on hold on your card. You are charged when the company confirms.

What if the rental company doesn't confirm?

If it declines or doesn't reply within 5 days, the hold on your card is released and you pay nothing.

When do I pay the rest?

Directly to the rental company, under its own terms. The deposit for damage and any extra kilometres are also paid at pick-up or drop-off.

What if the price changes while I book?

Prices always come from the rental company. If it changes while you fill in the booking, we show you the new total before your card is held.

Pick-up and drop-off

What is the pick-up code?

On the pick-up day you will find a 6-digit code in My account: give it to the desk when you collect the vehicle.

Where can I see my bookings?

In My account you will find all your bookings with their current status: awaiting confirmation, confirmed, pick-up today and so on.

Do you run a rental company?

Find out how to list your vehicles on WuRent.it, with no commission.

For rental companies →